28 March 2011

Fashion And You- Online Shopping Whine!

So I recently (almost a month ago) purchased a 2 items from this website, it was clothing and they called me back two days later saying that they were unable to provide the size of a top that I had initially ordered, due to a technical glitch that allowed me to think that there was still clothing of a certain size, when in reality it wasn't there.

So I got angry, did the usual drama and said that it was ok, I would stick to the order, but I would take a size larger because the top was nice, and if I couldn't wear it, I could still gift it away. They offered a "We are sorry voucher" for Rs 250 to apologize for the inconvenience. I checked on the time it takes for delivery, and they advised that while the policy says 3-4 weeks, realistically it should be delivered in 2 weeks time.

Of course, that time frame expired one week ago. So I called the team last week, and was told to wait it out till the end of the week for the products to come in. I also asked about the "We are sorry voucher" and how come that had not been credited to my online account, and was advised, that there was no mention of that and that she would see to it that it was deposited.

Fast forward one week... product undelivered. Voucher not credited to account. So I call the team up, get an operator who says that the company has a 21 working day delivery period, within which to deliver the goods. Then she says they should get the order in by the 7th of April. The order was placed on the 6th of March, so fuming I demanded to speak to the supervisor, as now they were not sticking to their own policy.

The supervisor then drops a bomb shell, advising me that of the two things that I had ordered, one was canceled by me, as they couldn't provide the right size. And that's why the girl from the previous week had told me that she would be providing me a "We are sorry voucher." Huh? So I asked her what was the company's policy for orders that get canceled. To which she says, the money will be refunded. So then I asked her where was the refund? Also, there's no voucher credited to my online account. Both questions are met with a flurry of background activity and a hasty, "I need to put you on hold."

Then I decided to drop a bombshell. Or what I hope is a bombshell.. when stores refund money paid for goods that are not delivered, they refund cash. Are they also liable to refund any VAT that is charged to the consumer in that process? I told her that it's only right she refund the VAT, so she says, that's why we're giving you the "We are sorry voucher", because we can't refund the VAT.

Deep inside, a few blood vessels burst under the pressure, so before I could respond, the lady jumps in and says, we will call you back today. And I will provide you with all the information.

Fast forward a couple of hours, no one's called me back. Call the company- a different supervisor advises that my order has been dispatched. But guess what?! The shirt that I ordered is not available, because it's not available.

But you advertised it, and I bought it three weeks ago, and up until now, after multiple conversations with you guys over the last 3 weeks, there was no problem with the shirt.

Sorry for the inconvenience and yes, you guessed it, we will give you a "We are sorry voucher". And yes, you guessed it, it ended with I will call you back tommorrow once I've spoken with XYZ person.

Arrrrrrrrrrrrrrrrrrggggggggggggggggghhhhhhhhhhhhhhhhh!!! So I google them.. and guess what.. there are more like us!!

No goods delivered
No goods delivered- yet again!
Customer forum complaints

If you want to place an order still, do please go ahead. There are people who say they haven't had an issue with the site, just turn on the recording button on your phone and record every conversation you have with them. Alternatively, I reckon, writing to the brands they advertise to express consumer dissatisfaction will also have the company kicked into perfection or out of business!!

12 March 2011

Nandos- Bangalore

So a few months ago (in Dec) a couple of friends and I hopped over to the then newly opened Nandos on Church St. Nandos is a South African fast food chain outlet, that sells chicken with peri sauce. Peri sauce is chili sauce, that is tangy and the hotness of the chili is split into different levels of 'heat'. Unfortunately, when we got there, they were packed, place was too full, orders slow and the chicken not on par with the standards that we were used to.

So it'd been avoided till today, we decided to hop over again, as the word on the grape vine was that things had now changed.

And change it had! The place was still filled, but not packed. The waiters were more relaxed, the food came in 15 minutes and the super big bonus was the new alcohol menu, which honestly I haven't seen before! A Kingfisher pint was priced about Rs 120 (I can't remember) which I guess is average bar price. My brain couldn't process the idea of Nandos with alcohol so we ordered coke and left it at that.

Dish 1 & Only One: 1/4 Chicken Meal

Price: Rs 295

Rating: 4.5/5

Liked: Well, where do I start. I picked mine to be Lemon and Herb, and the meal came with potato wedges sprinkled with peri dust (sour-chili powder), leg and breast of chicken, coleslaw and a rather big bowl of basmathi rice. The chicken was cooked almost perfectly (a little undercooked closer to the bone). The wedges were of a good portion, hot and crispy. The coleslaw balanced the meal, cold and creamy with a generous amount of mayo.

Disliked: The rice. The rice is a hell lot better than the pulao rice they'd initially given, because there's more vegetables and less spice (cloves and cardamom- like the Rizo rice in KFC). Unfortunately, it still does not compare to the buttery Mediterranean rice that I want. But that's just me right, as I said, the rice could be a delectable addition to your meal.

Overall we were stuffed with that, though we'd initially talked about getting some desert. So as I told the waiter that served us, as I wrote on the feedback card, Nandos has pulled up its socks and has begun serving standard good meals again. So do go give em a try, for some good delicious peri peri fun :) And maybe figure out why the chicken crossed the road after all!